Dwight Coates

Chief Information Officer

Telecommunications - Manufacturing - Supply Chain

Salesforce Cloud - SAP - Business Analytics & AI

Digital Transformation, Customer 360

Digital and Web Marketing , Omni-channel 

Data Orchestration - Culture Agent - Board of Directors

 

  • About ME

    Leader who delivers on the challenges of advancing technology for business advantage. A strategist who brings analytical decision making, a natural ability to unity people, and an entrepreneurial spirit in building a culture of contribution and performance. Skilled at articulating a vision in pursuit of a common goal and getting it adopted. From customers, company leadership, internal end users of technology solutions, to the IT Team, known for transparency, personal integrity, giving people voice and encouraging creativity in the journey to extraordinary results.

    My Journey

    I specialize in the the advancement of technology to aid in explosive business growth. I focus on software evaluation, setting the strategy, executing for results, leading teams to extraordinary outcomes, and building relationships to ensure user adoption. I have founded and grown engineering organizations to build the developer tools, data capabilities, and infrastructure to support every developer building or integrating with our ecosystems. Ensured systems and infrastructure are powerful, reliable, performant for the teams I support.

     

    I formally entered the wonderful world of technology interning at Merrill Lynch during my university years and was subsequently recruited by Ernst and Young to enter the SAP management consulting world. I knew at this juncture I had chosen the right path! I went on to hold project management roles at EDS/ATKearney and also a unique Client Solution Manager role at SAP America and SAP AG focusing on clients in the Americas and Asia.

     

    Current and previous experiences include SVP and CIO of the largest outsourced company in North America (Field, Phone, Online, Omni-channel Sales), Director of Technology for DIRECTV (AT&T), VP of Technology for a toys/premiums manufacturing company, and also have founded by own management consulting firm with clients such as DIRECTV.

     

    Extensive Telecommunications and Media background including working not only internally for DIRECTV and AT&T, but supporting the Omni-channel and Field Sales Models for Verizon, Spectrum, Bell Canada, British Telecom, and T-Mobile. Understanding how to reach the customer, using insights, predictions, and digital strategy to drive customer acquisition and retention has been one of my passions and focus.

     

    Board Experience includes Cydcor Board of Directors and Tangoe Customer Advisory Board

    Functional Experience

    Leadership

    Enterprise Strategy

    Digital Strategy

    Customer Success

    Scaling for Growth

    Portfolio Alignment

    Product Management

    Culture Agent

    Systems Rationalization

    Merger and Acquisitions

    IT Governance

    Cloud Strategy

    Sales to Data Journey

    Customer Lifecycle

    Supply Chain Mgmt

     

    Industry Experience

    Media and Entertainment

    Telecommunications

    Customer Products

    Ad Agency - Creative

    eCommerce

    Manufacturing

    Supply Chain

    Telecommunications

    Pharmaceutical

    Management Consulting

     

    Functional/Systems

    Salesforce Sales, Marketing, and Service Cloud

    Salesforce Heroku

    Salesforce Einstein

    Customer Data Platform

    Mulesoft APIs

    Python, MySQL, C#, JAVA

    Cloud Solutions including: Azure, AWS, Redshift

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    Big Data

    Business Intelligence

    Solution Architecture

    Systems Integration

    Sales and Distribution

    ASAP/Agile

    Project Management

     

     

  • Education

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    Missouri Baptist University

    1997

    Bachelor of Science Business Administration Management with minors in Accounting and Marketing, Cum Laude

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    Harlaxton College

    Study Abroad - Grantham, United Kingdom

    Business and Literally Studies

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    SAP Academy

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  • “I’m as proud of many of the things we haven’t done as the things we have done. Innovation is saying no to a thousand things.”

     

    Steve Jobs

  • Areas of Focus

    Key Specialties

    Salesforce

    Salesforce Cloud and Einstein

    SAP - Oracle

    Financials, Supply Chain, BI

    M&A

    System Rationalization

    Big Data - 

    Data Orchestration and AI

    Supply Chain

    Global Build and Distribution

    Security & Risk

    Awareness and Prevention

    Product Mgmt

    Customer Success -Adoption

    Culture Agent

    Fear of Failure - Innovation

    Project Mgmt

    Program Mgmt - Agile

    Digital Strategy

    Customer 360 - Digital Marketing

  • reach out

    To collaborate, discuss big bold bets, or advisory/board opportunities -

  • Community

    Giving back is a key to culture building and the heart of creating postive team dynamics. Myself, tech team ecosystems, friends, and family support these Los Angeles based entities.

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    Midnight Mission

    Patron, Give Back Day Organization

    Founded in 1914, The Midnight Mission has been offering a path to self-sufficiency to men, women, and children experiencing homelessness since 1914. As a comprehensive homeless shelter and homeless services provider serving the Los Angeles homeless community, they take an approach that fuses care and compassion with meaningful accountability, providing the structure and the resources that people experiencing homelessness need to truly improve their lives.

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    Los Angeles Food Bank

    Patron, Give Back Day Organization

    Community support enables the Food Bank to serve more than 300,000 people every month. Approximately one-quarter of their food goes to children, and roughly one-fifth ends up in the hands of older adults. It is estimated that only 10% of their food goes to the homeless, but this is an important population for them.. The majority of this organization's food goes to low-income families and individuals who sometimes struggle to make ends meet.

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